– in everything we do
By meeting the requirements of the job, championing company standards and leading by example; we expect our employees to demonstrate their commitment to providing first class customer service.

– for our colleagues and our customers
Recognition and understanding the needs of internal and external customers is crucial, as is working as part of a productive team to develop these relationships.

– in our words and behaviour
Demonstrated through open and honest communication, delivering on promises / deadlines and managing expectations.

– to providing a first class level of service
Through good attendance and timekeeping; plus completing tasks to a high standard with a flexible approach, going the extra mile and perhaps taking on additional projects outside normal scope of role.

– in the way in which we work
Identifying and implementing improvements and innovation in our work.

Measuring our Success
As a successful organisation we measure our performance against the following criteria.

	Business Growth
	Financial Performance
	Industry and Competitor Performance
	Customer Satisfaction
	Performance Management & Appraisal
	Employee Satisfaction
	Employee Turnover
	Absenteeism and Timekeeping